How to Order

By email: Either complete a quick quote form on our website or send us details of your requirements.

By phone: Contact our sales team on 0116 2222698 or 0116 2222697

When making enquires please note that our sales team need the following details to provide you an accurate price and lead time.
• Description of the item.
• Quantity.
• Printing specification.
• Due date.
• Delivery Address.

Quoting
Once we have these details our sales team can find out if we will be able to meet all your requirements an we usually reply on the same day.

Order and Artwork
Once you are happy with all of the details of your enquiry and wish to place an order with us we will need the following details:
• Written confirmation of order specification
• A delivery and invoice address
• A contact phone, fax and email of the person responsible for the order
• Artwork In the correct format

Artwork
The artwork format we require depends on the printing process we are using. For all engraving, embossing and foil blocking, or spot colour printing we need a fully vectored .eps or .pdf file format with pantone reference numbers. If you are unable to provide this format then we offer a redrawing service with lead times and prices based on design complexity. For any photo transfers or full colour printing we require a jpeg or similar photo file with a minimum 300dpi. It is recommended that you supply us with the highest resolution image available to you.

Proof approval
Once an order has been confirmed and payment terms agreed, our artwork studio will contact you with proof sheets of how your products will look. We ask that you study them carefully and discuss any changes you want made with our studio. Once our artwork proofs meet with your approval, we require you to sign and date them allowing us to put your promotional products in to production.
Note : We will need your approval of the proofs as soon as possible, any delay may effect the Delivery date of the finished goods.

Delivery
Our delivery dates are based on lead times from artwork approval. If you have a specific date you need your promotional products by then please let our sales team know before you place your order so that we can make appropriate arrangements. Our deliveries can occur at any time during office hours so we ask that someone is always ready to accept goods at your location.

Payment
We accept payment by Bacs or cheque by post, at this time we are unable to accept Credit card payment.